1. Are your items brand new?
All items are guaranteed brand new. We do not sell any used items, or factory defects.
2. Where do you buy from?
Our sources are sometimes the same as the ones for the major department stores and boutiques. For the older but always classy styles that we carry, we buy the items from authorized dealers, and vendors at clearance sales.
3. What size should I order if I am in between sizes?
If you are in between sizes it is recommended by the manufacturer that you size down to the next whole size. (For example: If you wear a size 7.5,you should order a size 8.) They may be snug at first, but the footwear will stretch a little as the fleece footbeds form to each individual foot.Check Size Chart Now!
| USA |
6 |
7 |
8 |
9 |
10 |
11 |
| France |
37 |
38 |
39 |
40 |
41 |
42 |
| Italy |
36 |
37 |
38 |
39 |
40 |
41 |
| UK |
3 |
4 |
5 |
6 |
7 |
8 |
| Japan |
23 |
24 |
25 |
26 |
27 |
28 |
4.What happens after I place the order?
After placing the order you will receive an immediate order confirmation along with an all order's information.We will ship your order as soon as possible. send your track number by email .You can check your packages with track number on express website.
5.My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?
-We accept credit cards Payment. our system cannt accept payment over 500.00USD or 360.00GBP,so you need separate one order as two order ,if your total order account over 500.00USD or 360.00GBP
- Insufficient funds - it is necessary to charge your account or to extend current credit limit;
- Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;
- Card issuer doesn't authorize eCommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which do not allow these kind of transactions;
- The card issuing bank could not be contacted and the defined "stand-in" limits do not allow eCommerce transactions or there is a specific maximum value of the transaction. You will have to call your bank support line using the phone numbers printed on the back of your credit/debit card. Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.
6.What currencies are acceptable?
The Credit Card currency is transparent during the ordering process: Your credit Card would be only billed in USD,The exchange will be automatically done by your bank .our system will change other currencies to USD Dollar when you check our your order and go to payment pages.
Additionally, when ordering on the internet, product price can be viewed in other currencies by selecting a different display currency: EUR (European Euros), USD (US Dollars), GBP (United Kingdom Pounds).
7.When will I get ordered product?
The average shipping time for your Order is 3 to 7 business days due to third-party delivery express service .
8.How secure is the online transaction?
100% Secure Purchase Guarantee,All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to ChristianlouboutinLondon.com servers is always encrypted The data sent from your browser to our servers is always encrypted. All servers are certified Hacker Safe and scanned daily by ScanAlert for known vulnerabilities.
Additionally does not store any credit card sensitive information.Shopping online at is statistically safer than using your credit card at a restaurant or department store.
9.Is my personal information safe?
Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.
10.Is Credit card data kept Servers?
No! For cards issued under MasterCard and VISA, card information is filled in directly on bank's systems. For cards issued under other organizations, stocking of these information is crypted using proprietary encryption algorithms, on environments physically separated from environments with online access. Information are kept only for the maximum possible duration for making a chargeback by the cardholder.
11.What payment methods do you support?
- Credit/Debit card (Visa, MasterCard)
- MoneyGram (www.moneygram.com )
- WesternUnion (www.westernunion.com )
12.Do I have to pay Custom Tax?
You needn't to pay Custom Tax . |
